1. Overview
- Used Items: All products sold through our platform are previously owned or gently used unless otherwise explicitly noted. Each listing provides information about an item’s condition and a condition ranking.
- Condition Ranking System: We use a standardized grading scale to inform customers about an item’s appearance, functionality, and any known flaws or defects. This ranking system is meant to offer transparency and help you fully understand the product before purchase.
2. Condition Ranking System
To ensure you have clarity regarding each product’s condition, we employ a tiered ranking system:
- Like New: Items show virtually no signs of wear and are close to their original condition.
- Excellent: Items are lightly used, with minimal cosmetic imperfections but fully functional.
- Good: Items display moderate signs of wear or minor cosmetic issues (e.g., scratches, scuffs) but operate normally.
- Fair: Items are fully functional but have notable cosmetic damage and/or signs of heavy use.
- As-Is: Items may have significant defects or functional issues. These listings require you to carefully review the item description and any accompanying photos before purchase.
Listings will always include:
- A detailed description of the item’s appearance and any notable imperfections.
- Its functionality status (e.g., fully functional or partially functional).
- Relevant photos or videos, if available.
3. Shipping & Handling
- Shipping Guidelines: We partner with reputable carriers to ship your order. Once your purchase is confirmed, we will ship the item within the timeframe specified on the product page.
- No Gift Marking: We do not mark shipments as gifts or reduce the declared value on customs documents. All shipments will be labeled with accurate descriptions and values to comply with legal requirements.
- Shipping Insurance (if applicable): Some items may include optional shipping insurance. If chosen, you will receive coverage for loss or damage in transit according to the carrier’s policy.
4. Taxes & Duties
- Buyer’s Responsibility: You are responsible for paying any applicable sales tax, VAT, customs duties, import fees, or any other charges required by your local jurisdiction. We do not collect or remit these fees on your behalf.
- Local Regulations: Tax regulations differ by region. If you have questions on tax or duties obligations, please consult your local tax authority.
5. Guarantee & Returns
- Guarantee: We stand by the accuracy of our item descriptions and condition rankings. If you receive an item that significantly deviates from its stated condition (e.g., undisclosed damage or functionality issues), you may be eligible for a return or refund under our guarantee.
- Return Eligibility:
- You must contact us within 7 days of delivery if the item does not match its description or ranking.
- You may be asked to provide photos or other evidence of discrepancies.
- If eligible, a refund or exchange will be processed, depending on inventory availability.
- Condition of Return: Returned items must include all original components (e.g., accessories, manuals, cables) unless otherwise authorized. Shipping costs for returns may be the responsibility of either party, depending on the nature of the discrepancy.
6. Limitations & Liability
- Used Condition Variations: Due to the nature of used products, minor cosmetic differences should be expected. We strive to accurately represent items in listings; however, small inconsistencies may arise. These minor discrepancies do not typically qualify for returns or refunds.
- No Implied Warranties: Except where otherwise stated by law, used items are sold without any implied warranties. Our guarantee only covers misrepresentations relating to item condition and functionality.
7. Policy Updates
We reserve the right to modify or update this policy at any time. Material changes take effect immediately upon posting. Your continued use of or purchases through our website after any modifications are posted indicates your acceptance of the updated terms.